Hotel Questions

How do I book my hotel room?

The hotel booking is integrated with the conference registration. While you are registering for Connect, you will be asked if you wish to book lodging, and your check-in and check-out dates. Once you complete your Connect registration, you will receive a confirmation of your hotel booking as well.

If you have already registered, and need to book your hotel or make a change to your existing hotel reservation, simply modify your registration to make the necessary changes. You can access the modify page in your confirmation email.

If you have questions, or need to make a change to your reservations, please contact us.

Please do not call the hotel directly, or book outside of the Connect registration system. These bookings will not offer the same discounted rate and will not identify you as part of the Connect conference group.

Can I get a discounted hotel rate before or after the conference?

We are pleased to offer a discounted group rate, starting at $270.00/night for up to five (5) days before and five (5) days after the conference, based on hotel availability. This is a huge savings, as normal room rates average $375-$500+ per night. This is subject to resort fee, sales & occupancy tax (currently 12.5%).

Our group rate is also guaranteed to be the lowest available rate at the hotel, so you can book with confidence!

Will there be high-speed Internet access in the guest rooms?

Yes, complimentary guest room Internet access is included in the hotel room rate.

Registration Questions

When is my registration payment due?

Payment is due at time of registration via all major credit/debit cards.

If registration fees have not been received prior to attending the conference, a credit card will be required upon check-in in order for you to attend the conference.

Need help convincing your boss to approve attending Connect?

What if I need to cancel?

Things happen. We understand. Here’s how cancellation refunds work:

* If you cancel on or before August 31, 2024, you’ll get a full refund of the amount paid.
* After August 31, 2024, if you cancel your registration we will not provide a refund of the registration fees paid (regardless of whether or not you attend the Conference). You may, however, transfer your registration to someone else (see below).

To cancel your registration (and get your refund, if applicable), you will need to log in and modify your registration and click the “cancel registration” button, or you can notify us in writing at and let us know you want to cancel your registration for the Conference. If you are entitled to a refund, it will automatically be issued. If you reserved a hotel room during registration, your hotel reservation will also be automatically cancelled.

To transfer your registration, please contact us at for assistance.

Do I need to register for breakout sessions?

Breakout session signup and the ability to build your personal agenda will be available approximately two weeks prior to the event via the conference mobile app. You will be notified via email when the app is available for download, however, signing up is not required for most sessions in advance. The mobile app will offer easy access to build your personalized agenda and make the most of your time at Connect 2024!

Is there a discount for larger groups?

Yes, we offer one free registration for every three paid passes, so “Buy 3, Get 1 Free”. To take advantage of this offer, you will need to register as a group. Once you have three registrations, the fourth will automatically discount. If you have any issues, contact

Travel Questions

When should I plan to arrive and depart?

We encourage you to book your travel arrangements so that you are able to arrive to Orlando by 3pm Monday, September 30. Flight reservations should be booked so that your flight out of Orlando departs no earlier than 4pm Thursday, October 3.

If you plan to attend the optional golf outing on Monday, September 30, we suggest you arrive in time to depart for the golf activity from the hotel no later than 9:00am.

As always, we encourage you to take advantage of the discounted group rates available up to five (5) days before and after the conference dates to extend your stay. Bring the family for a mini-vacation!

How should I arrange for air travel?

Attendees are responsible for their own air reservations. Contact your preferred airline directly.

How much is parking?

Connect attendees staying at the hotel receive a discounted rate of $15.00 per vehicle per day for self-parking (tax not included).

General Conference Questions

I want to bring a guest/family member. What is included with the Guest Pass?

The Guest Passes are $150 each and must be purchased in conjunction with a Full Conference pass. You may purchase up to a maximum of five (5) guest passes per Full Conference Pass.

  • Each guest pass will allow one (1) guest to attend the following:
    • Welcome Celebration Dinner (Monday evening)
    • Client Awards Dinner & Pre-dinner Networking Reception (Tuesday evening)
    • Exclusive Client Appreciation Party & Pre-Party Networking Reception (Wednesday evening)
  • Guests are not permitted to attend any conference general sessions, daytime meals, or breakout sessions.
  • Guest passes can be purchased at time of registration or on-site at Connect. All guest pass purchases are based upon space/capacity availability.
  • Guests must be 21 years of age or older to attend the Client Awards Dinner.

Can I bring my family?

We encourage all of our attendees to bring their family to enjoy the wonderful amenities and unforgettable adventures of Orlando. While children and guests are not allowed in the conference area during daytime hours, there are plenty of activities available around the resort and off-site.

What is the dress code for Connect?

Attendees are encouraged to wear business casual attire throughout the day. Please note that the conference rooms can sometimes be chilly, so bring a jacket or sweater.

For the evening events, casual resort attire is recommended.

What should I do if I have issues with my badge?

Visit the registration desk and a Connect Event Team Member will assist you. For security purposes, your name badge is mandatory at all Connect events and is non-transferable.

What meals are hosted by the conference?

The conference will host the following meals:


  • Welcome Celebration dinner


  • Full breakfast, morning and afternoon breaks with snacks, full lunch, full dinner


  • Full breakfast, morning and afternoon breaks with snacks, full lunch, and of course, an amazing dinner at our Client Appreciation Party


  • Full breakfast, morning break with snacks, and to-go lunches

What sessions will be offered at the conference?

An initial list of sessions will be available by late June, and we will announce the final session schedule with presenters by late August.

What is the weather typically like in Orlando in September?

The average late September/early October daytime temperature in Orlando is 86°F (30°C) while the average minimum temperature is 71°F (21.5°C). You can expect 12 hours of daylight each day with a high amount of UV level, so remember to bring your sunscreen. Occasional showers are possible, but usually are short and pass quickly.