How do I book my hotel room?
The hotel booking is integrated with the conference registration. While you are registering for CONNECT, you will be asked if you wish to book lodging, and your check-in and check-out dates. Once you complete your CONNECT registration, you will receive a confirmation of your hotel booking as well.
If you have already registered, and need to book your hotel or make a change to your existing hotel reservation, simply modify your registration to make the necessary changes. You can access the modify page in your confirmation email.
If you have questions, or need to make a change to your reservations, please contact us.
Please do not call the hotel directly, or book outside of the CONNECT registration system. These bookings will not offer the same discounted rate and will not identify you as part of the CONNECT conference group.
Can I get a discounted hotel rate before or after the conference?
We are pleased to offer a discounted group rate, starting at $299.00/night for up to five (5) days before and five (5) days after the conference, based on hotel availability. This is a huge savings, as normal room rates average $475-$600+ per night. This is subject to resort fee, sales & occupancy tax (currently 12.5%).
Our group rate is also guaranteed to be the lowest available rate at the hotel, so you can book with confidence!
Will there be high-speed Internet access in the guest rooms?
Yes, complimentary guest room Internet access is included in the hotel room rate.
When is my registration payment due?
Payment is due at time of registration via all major credit/debit cards.
If registration fees have not been received prior to attending the conference, a credit card will be required upon check-in in order for you to attend the conference.
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What if I need to cancel?
Things happen. We understand. Here’s how cancellation refunds work:
* If you cancel on or before January 31, 2022, you’ll get a full refund of the amount paid.
* After January 31, 2022, if you cancel your registration we will not provide a refund of the registration fees paid (regardless of whether or not you attend the Conference). You may, however, transfer your registration to someone else (see below).
To cancel your registration (and get your refund, if applicable), you will need to log in and modify your registration and click the “cancel registration” button, or you can notify us in writing at email@example.com and let us know you want to cancel your registration for the Conference. If you are entitled to a refund, it will automatically be issued.
If you reserved a hotel room during registration, your hotel reservation will also be automatically cancelled.
Do I need to register for breakout sessions?
Breakout session registration will be opened approximately one month prior to the event. You will be notified via email when the sessions have been opened to reserve your seat via our conference mobile app. The mobile app will offer easy access to build your personalized agenda and make the most of your time at CONNECT!
Is there a discount for larger groups?
Yes, we offer one free registration for every four paid passes, so “Buy 4, Get 1 Free”. To take advantage of this offer, you will need to register as a group. Once you have four registrations, the fifth will automatically discount. If you have any issues, contact firstname.lastname@example.org.
When should I plan to arrive and depart?
We encourage you to book your travel arrangements so that you are able to arrive to Orlando by 3pm Monday, March 14. Flight reservations should be booked so that your flight out of Orlando departs no earlier than 2pm Thursday, March 17.
If you plan to attend the optional golf outing on Monday, March 14, we suggest you arrive in time to depart for the golf activity no later than 9:30am.
As always, we encourage you to take advantage of the discounted group rates available up to five (5) days before and after the conference dates to extend your stay. Bring the family for a mini-vacation!
How should I arrange for air travel?
Attendees are responsible for their own air reservations. Contact your preferred airline directly.
How much is parking?
CONNECT attendees receive a discounted rate of $25.00 per vehicle per day for valet parking (tax not included).
I want to bring a guest/family member. What is included with the Guest Pass?
The Guest Passes are $100 each and must be purchased in conjunction with a Full Conference pass. You may purchase up to a maximum of five (5) guest passes per Full Conference Pass.
- Each guest pass will allow one (1) guest to attend the following:
- Welcome Celebration Dinner (Monday evening)
- Exclusive Customer Appreciation Party & Pre-Party Networking Reception (Tuesday evening)
- Wednesday Evening Dinner & Pre-dinner Networking Reception (Wednesday evening)
- Guests are not permitted to attend any conference general sessions, daytime meals, or breakout sessions.
- Guest passes can be purchased at time of registration or on-site at CONNECT. All guest pass purchases are based upon space/capacity availability.
- Guests must be 21 years of age or older to attend the Wednesday evening Dinner.
Can I bring my family?
We encourage all of our attendees to bring their family to enjoy the wonderful amenities and unforgettable adventures of Orlando. While children and guests are not allowed in the conference area during daytime hours, there are plenty of activities available around the resort and off-site.
We have some special surprises in store for family members. Check back soon for details!
What is the dress code for CONNECT?
Attendees are encouraged to wear business casual attire throughout the day. Please note that the conference rooms can sometimes be chilly, so bring a jacket or sweater.
Golf outing (Monday): Resort casual *registration required
Daytime conference Activities: Business casual
Evening events on Monday and Tuesday: Resort casual
Evening Client Awards dinner (Wednesday night): Business casual
What should I do if I have issues with my badge?
Visit the registration desk and a CONNECT Event Team Member will assist you. For security purposes, your name badge is mandatory at all CONNECT events and is non-transferable.
What meals are hosted by the conference?
The conference will host the following meals:
- Welcome Celebration Dinner
- Full breakfast, morning and afternoon breaks with snacks, full lunch and of course, an amazing dinner at our Customer Appreciation Party
- Full breakfast, morning and afternoon breaks with snacks, full lunch, full Dinner
- Full breakfast, morning break with snacks, and to-go lunches on Thursday.
What sessions will be offered at the conference?
An initial list of sessions will be available by early January, and we will announce the final session schedule with presenters by the mid-February. Make sure to subscribe for updates to receive notifications when information is posted to the website.
What is the weather typically like in Orlando in March?
The average March daytime temperature in Orlando is a very comfortable 78°F (25.5°C) while the average minimum temperature is 60°F (15.5°C). But this is Orlando, and heat waves are always possible. It’s not unusual for temperatures to rise into the high 80s or even low 90s at some points. March is still in the dry season, but occasional showers are possible.